Terms & Conditions
In extreme circumstances
it may be necessary for Net-Security to reschedule
a course upon which a booking has been made. If the
rescheduled dates of the course are not convenient
to the Customer, Net-Security's liability will be
limited to a refund of the fees paid. Net-Security
reserves the right to change the course location.
It is acknowledged that all intellectual
property rights, including copyright, patents, design
rights and know-how in or relating to the course or
course materials provided, or made available in connection
with the course, remain the sole property of Net-Security
or its licensors and no copies may be made of course
materials unless expressly agreed in writing by Net-Security.
All students will be required to
abide by any site security measures operating at the
course location.
The terms and conditions set out
herein are a complete statement of the agreement between
the parties and supersede all discussions, correspondence
and representations made prior to the date of booking.
Cancellation
Full refund will be given for cancellations providing
written notice is received at least one month prior
to course commencement.
For cancellations between Zero (0) and Fifteen (15)
days before course commencement date, delegates will
be charged 100% of course fee.
For cancellations between Sixteeen (16) and Thirty
(30) days before course commencement date, delegates
will be charged 50% of course fee.
For confirmed bookings where the delegate does a
no show, the full course fee will be charged.
For cancellation of courses that have allowed delegates
access to web based or e-learning material, delegates
will be charged 50% of the course fee, as well as
the above.
Net-Security Training reserves the right to re-schedule
the commencement date of any course up to 10 working
days prior to the published start date.
If rescheduled dates are not suitable, Net-Security
Training's liability will be limited to a refund of
fees paid.
Transfers
Transfers will only
be accepted if made in writing and received at least
15 working days before the start of the course.
A 10% transfer fee will be charged for transferals
made less than 15 working days before the course commencement
date.
If a customer transfers to another course, 100% of
any prepaid course tuition fees will be applied toward
the course tuition fees for the subsequent course.
Course Changes
Net-Security reserves the right to improve the specification
and format of its courses for the benefit of its customers
without notice to the customer.
Net-Security will endeavour to advise the customer
of any change in Location, Course Dates and Course
material as soon as this change is known.
Net-Security will use all reasonable endeavours to
avoid changes of this nature.
Warranty and Liability
The customer accepts that it is their responsibility
to verify that the courses are suitable for the requirements
of the delegate attending a particular course and
that the delegate has the necessary level of competence
to be able to achieve the objectives of the course.
Net-Security Training's liability for loss and damage
shall be limited to a claim for damages. The maximum
aggregate liability will be the charges for the course
out of which the loss or damage has arisen. Net-Security
Training will not be liable for indirect, special
or consequential loss (including loss of anticipated
profit or data), howsoever arising, even if it has
been advised of such potential loss.
On-site Courses
Where a course is provided as a customer specific
course (on-site course) the terms and conditions stated
in clauses 1-9 as appropriate and extended as follows
shall apply:
Cancellation of an on-site course must be made at
least two weeks before the stated course start date,
otherwise Net-Security shall be entitled to a cancellation
fee equivalent to the course fee.
Only directors or employees of the Customer shall
be entitled to attend an on-site course unless otherwise
agreed in writing by Net-Security.
The content, timing and venue of an on-site course
will be agreed by Net-Security Training and all necessary
resources and facilities will, at the Customer's expense,
be provided in accordance with Net-Security Training's
stated minimum requirements for the course, as communicated
by Net-Security Training from time to time.
The Customer will take all reasonable steps to safeguard
the personnel or representatives of Net-Security Training
when on the Customer's premises as well as any property
brought onto such premises for the purpose of providing
the course.
The above terms only apply to our classroom based
training. Terms and conditions for Online services,
Multimedia Authoring Tools, Self Study Materials and
CD-ROM and Multimedia based training are available
on request.
Booking Information
Once you have made your booking for a Net-Security
Training course, you will receive:
Joining Instructions
These provide you with essential information about
the course such as location and start and finish times.
Information and Invoice
This provides you with your booking details and a
VAT invoice. Please ensure that your payment is returned
at least four weeks before the course start date to
confirm your place.
Please send your payment, quoting your invoice number
and customer number to:
Accounts Department
Net-Security Training
York House
Empire Way
Wembley Park
Middlesex
HA9 0PA
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